Terms of Reservation & Policies

Reservation & General Policies

Check-In/Check-out Policy

Check-in Time: 16:00 (4:00pm)
Check-out Time: 10:00 am
Early check-in and late check-out requests cannot be accommodated.

For convenience of our guests, the property has a self-check-in and a self-check-out procedure.

On the day of arrival, the registered guest will receive the details of check-in and how to access the reserved cottage. On the day of departure, the registered guest is simply asked to leave the cottage key inside the cottage.

Cancellation Policy

Reservations received more than 48 hours (Atlantic time), prior to the check-in time (16:00) of the arrival date, will not be charged any cancellation fee.

If reservations are cancelled less than 48 hours (Atlantic time), prior to the check-in time (16:00) of the arrival date, the Credit Card on the file will be charged the full cottage nightly rate plus taxes. If the reservation is for more than one (1) night, only the first night and taxes will be charged, and the remaining balance of the reservation will be cancelled.

Payment Policy

Credit Cards used to hold the reservations will be charged the total stay’s fee after the cancellation policy period and prior to the Check-in day.

Maximum Occupancy Policy

Cottage amenities are based on a maximum occupancy of 4 people. Nightly Rates are based on 2-Adult occupancy only (additional adult fees (up to a maximum of 2 additional adults in total/cottage: $50.00+tax/Adult/night). If the occupancy exceeds the maximum number of guests allowed (4 people), the Registered Guest will be asked to rent additional cottages for proper accommodations.

Additional Person Policy

No additional person is allowed per cottage after the maximum occupancy of 4 people.

Pet Policy

The property including all four cottages are NOT Pet-Friendly (due to an allergy on site).

Visitors Policy

Visitors are not allowed at the property or in the cottages.

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Amenities Policy

Housekeeping

To provide privacy and comfort, housekeeping is provided at Check-In and upon Check-Out only.

Gymnasium & Sauna

The gymnasium and dry sauna are reserved for guests use; no food, drinks, or smoking is allowed in the area and availability is by appointment only.

Bicycles, Kayaks and Canoes

A limited number of Bicycles, Kayaks and Canoes are available and is reserved for guests use; availability is by appointment only and Helmets and life jackets are mandatory.

Hot Tubs

The hot tubs at the cottages are intended for the personal use of the registered guest and his/her registered party only and not for visitors. Additional charges will be applied to the card on file should this policy not be respected.

Turning down the temperature of the tub to cold or failing to cover the hot tub when not in use will automatically result to a charge of an extra night ($225+tax) to the card on the account, due to inability to rent following the check-out.

Additional charges will apply in the case of miss-use and any contaminants (soap, deodorant, hairspray, fake tan, body cream, make-up, shampoo, cigarette butts, alcohol, pee, food, broken glass, candles, flower pedals, etc.) are detected in the hot tub upon check-out. Charges for a normal drain & refill range from $100 to $250. The Registered Guest will be billed for all labor, supplies and parts cost.

Any damages to the lid, vinyl cover, lifting system, – controls or filtration will be charged accordingly. Any charges incurred will be charged to the card on file.

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Damage & Repair Policies

Right to Refuse Service

The property has a zero-tolerance policy in which will reserve the right to refuse to offer accommodations to any guest, who refuses to abide by the reasonable standards and policies established by the Province of Nova Scotia and the management team of the property.

1 & Only Riverside Accommodations reserves the right to refuse service to any guest that acts in a disorderly fashion as to disturb the peace of other guests. Guests who refuse to abide by the reasonable standards and policies established by 1 & Only Riverside Accommodations for safety of all guests, staff, management and the property, will be evicted, with no refund.

Cleaning, Repair or Damage Fee

1 & Only Riverside Accommodations reserves the right to charge a minimum $100.00 cleaning, repair, or damage fee per cottage or per item for any other damage that is listed or not listed below:

Smoking

All cottages are 100% Smoke-Free. The policy applies to medical marijuana.
Guests can smoke in the screened-in patio of their cottage or any open space around the property.

Waste

Cottage(s) found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third-party fees.

Rooms, Fixtures, Furnishing and Equipment

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to the property, whether accidental or willful, is the responsibility of the registered guest for each particular room.

Mattresses & Bedding

Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from any kind of colouring pens/markers/paint, vomits, the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.

Lost & Found Policies

1 & Only Riverside Accommodations is not responsible for any item left behind by guests. All perishable items, underwear, and miscellaneous toiletries will be discarded immediately. However, any other item, with the exception of perishable items, underwear, and miscellaneous toiletries, left behind by guests and found after departure by Housekeeping will be collected, logged in, and kept in a secure location for collection by the owner for up to fourteen (14) days.

Even though 1 & Only Riverside Accommodations assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings, if the registered guest discovers that they have left behind something of value, please call (902) 656-3071 immediately. If found, the item(s) will be mailed by a private courier and the Credit Card on file will be charged: packaging and postage plus a $10.00 administration fee.

1 & Only Riverside Accommodations is not responsible for any item lost or misdirected during shipment by the private courier.