COVID-19 Response:
Commitment to Cleanliness

As we welcome our valued guests to the property during COVID-19, we are committed to providing a safe environment that aligns with the province’s public health regulations and suggested practices. This page outlines the practices and procedures that our valued guest can expect upon their arrival and during their stay.

As a team, we are committed to actively monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and staff. Therefore, this page will be updated regularly to assure our property’s COVID-19 protocols are aligned with the province’s public health guidelines.

Although it may not be the experience, we are accustomed to providing, we are very excited to be working on unique safe ways to serve our guests this year and we look forward to welcoming our guests back to 1 & Only Riverside Accommodations.

COVID-19 Response Strategies

The property, cottages and public spaces

To ensure a pleasant and safe stay, the property has added additional cleaning protocols, requiring cottages and frequent used surfaces to be treated with hard-surface disinfection and hand sanitizer products that are recommended by Health Canada and that are proven to be effective against SARS-CoV-2, the coronavirus that causes COVID-19.

Public spaces and high-traffic areas’ cleaning schedules are increased in frequency to ensure safe and comfortable environments for our guests and staff. Cottages are also equipped with signages outlining province’s public health regulations and suggested practices.

Housekeeping Cleaning Products

The property has added additional cleaning protocols and is using a hard-surface disinfection that is recommended by Health Canada. According to Health Canada, the product is supported by evidence following drug review, demonstrating that it is likely to be effective and may be used against SARS-CoV-2, the coronavirus that causes COVID-19. For more information, please click here.
Drug Identification Number (DIN): 02242836
Product Name: Swish Miracle Disinfectant Spray ‘N Wipe
Company: Charlotte Products Limited
Active Ingredients: Benzalkonium Chloride; Alkyl Dimethyl Ethylbenzyl Ammonium Chloride

Hand Sanitizer Dispensers

Hand sanitizer dispensers are located throughout the common areas of the property, all entrance points and cottages. Hand sanitizer product used by the property is recommended by Health Canada. For more information, please click here.
Drug Identification Number (DIN): 749
Product Name: Triton Hand Sanitizer
Company: Fluid Energy Group Ltd.
Active Ingredients: Ethyl alcohol

Social Distancing Guidelines

Nova Scotians need to follow social distancing guidelines, therefore limiting contact with other people and staying 2 metres (6 feet) apart. To help alleviate the risk of COVID-19 transmission through person-to-person contact, signages are used throughout the common areas to remind guests to maintain social distancing protocols. Guests are asked to stay 2 metres (6 feet) away from people that aren’t in their family household bubble and to limit their contact with other people at the property.

Gathering Capacity and Restrictions

Nova Scotians need to follow gathering restrictions and are not allowed to gather in groups of more than 10. Therefore, guests are asked to keep their social circle small and only gather in groups of no more than 10 people outside of their cottages and no more than 4 people inside of their cottages to observe the property’s maximum occupancy capacity/cottage.

COVID-19 Complimentary Welcome Amenity Kit

Guests will receive a complimentary welcome amenity Kit containing two disposable face masks, two pairs of plastic gloves, two pairs of mini 70% alcoholic wraps, and a pair of property’s COVID-19 protocol awareness card.

Guests are asked to use the content of their COVID-19 amenity welcome kit at any time they need to interact with the property staff or at areas where staying 2 metres (6 feet) away from people outside of their family household bubble is impossible.

Arrivals and Departures

To allow a “touchless” service upon check-in and check-out, the property has established a self-check-in and a self-check-out procedure. On the day of arrival, the registered guest will receive the details of the check-in process, how the reserved cottage can be accessed, and a COVID-19 screening questionnaire. Staff at the office may be reached by phone (902) 656-3071 at any time for additional assistance.

Private Hot Tub

Proper operation, maintenance, and disinfection (with chlorine and bromine) of hot tubs are known to remove or inactivate the virus that causes COVID-19. For more information, please click here.

To assure safety and proper maintenance, staff are trained to diligently follow additional maintenance protocols to ensure: hot tubs continuously maintain a free available chlorine residual of 1-4 ppm or bromine of 2-5 ppm residual, pumps continuously operate for proper circulation and filtration, surfaces around hot tubs are carefully disinfected with hard-surface disinfection that is recommended by Health Canada before check-ins and after check-outs.

Housekeeping Services

To assure safety and to provide privacy and comfort, Housekeeping staff do not service cottages during guest’s stays and therefore, housekeeping is provided only before Check-Ins and after Check-Outs.

Cottages are stocked with extra supplies to avoid unnecessary contacts with guests. Additional supplies included are: towels, soap, garbage bags, dish detergent and toilet papers. Supplementary bottles of hard-surface disinfectants (DIN: 02242836) and hand sanitizers (DIN: 749) that are recommended by Health Canada are also added to the cottages.

After each checkout, cottages will undergo deep sterilization and will remain unoccupied for at least 24 hours (when possible) before it is released to a new guest.

Facilities and Equipment

Walking trails, picnic tables, fire pits, access to the river and outdoor spaces are available for guests use at all time. Canoes, kayaks and bikes are available for use by reservation only. Kayaks and Canoes must be used by one individual only unless being shared by members of the same household.

Gymnasium and the dry sauna are available by appointment only and must be used by one individual only unless being shared by members of the same household.

Staff Members

Employees follow strict guidelines: regular temperature checks, mandatory use of Personal Protective Equipment and frequent/stringent hand-washing protocols. Upon any contact with guests, staff are asked to wear personal protective equipment for their own and guests’ safety and comfort.

In addition, all staff including the cleaning staff have been trained and have received the Clean it Right certification. Clean It Right is a new training program provided through TIANS to provide awareness and education on cleaning establishment with the goal of regaining consumer confidence. The program was designed to increase the safety of guests, visitors and the workforce in the Tourism industry and to help reassure customers that may be hesitant to travel, shop and eat out during the COVID-19 period.

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